We want you to be completely satisfied with your purchase from KShopey.com. If for any reason you are not entirely happy with your order, we offer a straightforward and customer-friendly return policy. Please read the following guidelines carefully to understand the process:
1. Eligibility for Return:
- To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.
- The return request must be initiated within 7 days of the delivery date.
- Customers will be able to return defective products within 7 days from the day of delivery for a repair, replacement, exchange, or refund. Please note that this refund will only take place if a product cannot be repaired, replaced, or exchanged.
2. Items Not Eligible for Return:
The following items are not eligible for return:
- Items that are damaged due to customer misuse or mishandling.
- Items without original packaging or missing parts.
Note: If you happen to discover any defect with the product and the time frame for return has elapsed, please contact the manufacturer directly to handle any warranty issues.
3. Return Process:
To initiate a return, follow these steps:
- Log in to your account on our website and go to the "Order History" section.
- Select the order containing the item you wish to return and click on the "Return Item" button.
- Follow the instructions provided to complete the return request.
- KShopey.com will facilitate the retrieval of the product for returns. If we do not offer direct service to your area, we will provide you with the essential information to send the item back to us using our logistics partner. Valid returns will be eligible for reimbursement of your shipping costs.
- Upon the product's arrival at our warehouse, we will perform a quality inspection. If the return is deemed invalid, we will promptly inform you and arrange for the items to be returned to your address.
- Following the completion of this inspection, we will proceed with your request accordingly.
- In exceptional cases where there may be discrepancies or misunderstandings, our team will review and handle each situation on a case-by-case basis to ensure customer satisfaction.
Please feel free to reach out to our customer support team if you have any questions or require further assistance.